Because every Lumeva protocol is custom made-to-order, all sales are final. Please review the terms below carefully before placing your order.
All Sales Are Final: Because our products are custom made-to-order, we cannot accept returns, exchanges, or cancellations. Consequently, we offer a strict no-refund policy, and all orders are considered final once placed.
Every Lumeva protocol is prepared specifically for you at the point of order. As these are custom made-to-order products, we are unable to accept returns or exchanges under any circumstances once an order has been placed.
Once an order is submitted, it enters preparation immediately and cannot be cancelled or modified. Please double-check your order details before completing your purchase.
We operate a strict no-refund policy. All payments are non-refundable, and all orders are considered final once placed.
While all sales are final, we stand behind the quality and accuracy of what we ship. If your order arrives damaged in transit or you believe you have received an incorrect item, please contact us within 48 hours of delivery with your order number and supporting photos so our team can review the matter.
If you have any questions about this policy before ordering, please reach out to our team — we're happy to help.
+44 7747 453153
support@lumevawellness.com
This policy applies to all orders placed through Lumeva.